FAQ

Frequently Asked Questions

How long does shipping take?

We process orders within 1-3 business days. Standard shipping within the United States takes 3-7 business days, while express shipping arrives in 1-3 business days. You'll receive a tracking number via email once your order ships so you can follow your rings on their journey to you.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. If your rings don't feel quite right, simply contact us at hello@sage-stack.com to initiate a return. Refunds are processed within 5-10 business days once we receive your return.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with industry-standard encryption to protect your information.

What materials are your rings made from?

Our rings are crafted from high-quality sterling silver, 14k gold fill, and select pieces in solid 14k gold. We use hypoallergenic materials and ensure all metals meet our quality standards. Each product page includes specific material information for that ring.

How do I determine my ring size?

We recommend visiting a local jeweler for professional sizing, as this is the most accurate method. You can also use our printable ring sizer available on each product page. When stacking multiple rings, consider that they may fit slightly tighter together than individually.

Can I mix different metals when stacking?

Absolutely! Our rings are designed to complement each other across different metals. Mixing sterling silver with gold creates beautiful contrast and allows for more versatile styling options. We encourage experimenting to find combinations that reflect your personal aesthetic.

Do you offer international shipping?

Currently, we ship within the United States. We're working on expanding international shipping options and will update our customers when this becomes available.

How should I care for my Sage Stack rings?

Clean your rings gently with a soft cloth and mild soap when needed. Store them in a dry place, preferably in individual pouches to prevent scratching. Avoid exposure to harsh chemicals, perfumes, and lotions to maintain their finish and longevity.

Can I exchange a ring for a different size?

Yes! Within our 30-day return window, you can exchange unworn rings for a different size. Contact hello@sage-stack.com with your order number and preferred size, and we'll guide you through the exchange process.

How can I contact customer service?

Reach us at hello@sage-stack.com for any questions, concerns, or styling advice. We typically respond within 24 hours during business days and love helping customers create their perfect stack combinations.